Quicken.com Server Error When Updating Credit Card Information
The credit card I have on file is about to expire. I went to profile and clicked on update next to the expiring credit card. I filled in all of the fields and when I pressed the button to update I got:
I tried a few times over a day and got the same results.
I realize this is not the place to ask questions about the back office on Quicken's website but I am hoping that someone from Quicken support will see it and route it to the right place.
Answers
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Hello @saberman,
Thank you for reaching out to the Community and telling us about this issue. I'm sorry to hear you're running into this problem. Due to the nature of the issue, I recommend that you contact Quicken Support directly for further assistance as they can walk you through troubleshooting steps in real-time and escalate the situation as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.
I apologize that I could not be of more assistance!
Quicken Kristina
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The phone number on that page is only for support for the Quicken application not for the quicken.com website.
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The phone number for Quicken Support … you can use it to discuss the issue with them and possibly get a fix for it. There's got to be something blocking Quicken on your PC from making a required connection. Could be a browser setting or a firewall issue.
If they can't help you fix the problem, they should be able to make the change in your account for you.5
