Amex on-line update does not transfer new transactions.

Question

Windows 10 current build

Premier Ver R51.12, Build 27.1.51.12

Again, when AMEX online connect changed to  the "new" protocol, I schedule a 7AM auto update. The report comes back with  AMEX transaction discovered; however, no transactions are posted to the account in Quicken. If I do a manual update of only AMEX, the identical number of transactions reported in the morning run are posted. What [Removed - Language] is happening? Every time an institution changes protocol, I get these problems.

What to do?

Quicken Kristina · Answer

Thank you for your reply,

Due to the nature of this issue, I recommend that you contact Quicken Support directly for further assistance as they can walk you through troubleshooting steps in real-time and escalate the situation as needed.  The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that I could not be of more assistance!

John_L · Answer

Cahnged per article but Amex still does not update in the daily schedule. What next?

Quicken Kristina · Answer

Hello @John_L,

Thank you for reaching out to the Community and telling us about this issue.  I'm sorry to hear you're running into this problem.  If Quicken is saying there are transactions downloaded, but you're not seeing them showing up in the register, I recommend following the troubleshooting steps in this article.  If your issue is different, please provide more detail on what exactly is happening so I can assist further.

Thank you.