CC-506 with American Express - Banking

Ed V
Ed V Quicken Windows Subscription Member ✭✭
edited September 2023 in Errors and Troubleshooting (Windows)

I started receiving this error yesterday. It asked for accepts the SMS code and then can't find the account. I deactivated then tried to reactivate, still can't find the account. I made no changes to the account or account name.

Help is appreciated.

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Comments

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Ed V,

    Thank you for reaching out to the Community and telling us about this issue.  I'm sorry to hear you're running into this problem. If you haven't done so already, I recommend that you backup your Quicken file, then following the troubleshooting in this article on error code CC-506.

    Thank you.

    Quicken Kristina

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  • Ed V
    Ed V Quicken Windows Subscription Member ✭✭

    I tried the full troubleshooting for CC-506. Found my Credit Card (which was previoulsy working) but not my High-Yield Savings Account. The Savings Account It initially set up downloads correctly in July and then just stopped working.

    I will reach out to Quicken Support and see if this can get resolved.

This discussion has been closed.

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