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ol-297-a errors to 3 banks

herbb623

Tuesday and prior this week i was able to download transactions from Wells Fargo, TD Ameritrade and Fidelity without issue. Starting Wednes morning I cannot download from any of the 3. Getting ol-297-a errors. Called suppport and they tried a variety of fixed to no avail. told me all 3 banks must have changed their security for me. However if I go into Internet options, Advanced tab, Security section and turn off 'Check for server certificate revocation', I can then download from all 3 banks without issue. Quickens connection log has this error in it as well if I leave this option turned 'on'. How do I fix this error which 'seems' to be with Quicken servers and not the banks? Also, fyi, I did install all August Windows 11 updates this Tuesday afternoon. Problem appears to have started after that. Thanks.

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Comments

Quicken Kristina

Hello @herbb623,

Thank you for reaching out to the Community and telling us about this issue. I'm sorry to hear you're running into this problem. Based on your description of the issue, when it started, and the fix you identified, it sounds like the Windows 11 update may have changed some settings in your browser.

If this was an issue on Quicken's servers or the financial institutions' servers, then it should be affecting just about everyone who connects to those financial institutions. I am not seeing any alerts for error OL-297 with any of those financial institutions. I tried testing in my own Quicken and did not get that error with any of those financial institutions.

Thank you.

herbb623

Friday 8/`11 could only connect to 3 banks with internet option, advanced, server revocation turned off.

Saturday morning turned option back on. (server certificate revocation ). I was able to connect to all 3 banks all day Saturday and Sunday with this option turned back on.

This morning, 8/14, I again cannot connect to those 3 banks. Turning that option 'off' and I connect just fine.

Here is the exact error your connlog.txt file:

20230814 11:34:17: ***QFN kQFFinished: returns 67186457
20230814 11:34:17: It was not possible to connect to the revocation server or a definitive response could not be obtained.

20230814 11:34:17: QFN: End send to https://services.quicken.com/ofx-secure-plus/10482, netstatus 36

Same error happens with a new test file.

Have rebooted both laptop and modem/router.

Any ideas welcome. Thanks.

Quicken Kristina

Thank you for your reply,

Which browser do you use? Does changing your default browser affect this error at all?

Thank you.

herbb623

I use MS Edge as my default browser, but I do have Firefox installed. FYI, this morning I was able to download transactions from all 3 banks with the server certificate revocation option turned 'on'. So as of now, all seems to e working OK. If this should happen again, I'll try switching default browser to Firefox and see what happens. Thanks.

Quicken Kristina

Thank you for your reply,

I'm glad to hear it started downloading properly, even with that option turned on. If you need any further assistance, please feel free to reach back out.

Thank you.

herbb623

OK.. Yesterday twice i was able to connect to 4 banks with server revocation security option 'On'. Then last nite, I could not connect. I switched my default browser to Firefox, rebooted and tried again. Still could not connect to 4 banks. Today I set default back to Edge, rebooted laptop, rebooted modem/router, verified I have all quicken udates and Windows 11 updates and I still can't connect to 4 banks with that security option turned 'On'. Here's error from log. ( all banks getting same error )

20230818 15:19:24: Marketing session sending to: https://www.fidelity.com/misc/partners/quicken/ofx/fiindex09.txt
20230818 15:19:24: QFN: Beginning get from https://www.fidelity.com/misc/partners/quicken/ofx/fiindex09.txt
20230818 15:19:25: QFN: End get from https://www.fidelity.com/misc/partners/quicken/ofx/fiindex09.txt, netstatus 0
20230818 15:19:25: QFN: Beginning send to https://services.quicken.com/ofx-secure-plus/10482
20230818 15:19:26: ***QFN kQFFinished: returns 67186457
20230818 15:19:26: It was not possible to connect to the revocation server or a definitive response could not be obtained.20230818 15:19:26: QFN: End send to https://services.quicken.com/ofx-secure-plus/10482, netstatus 36

If I turn that security option 'Off' ( which I'd prefer not to do obviously ), all 4 banks work fine. Heres a sample from log:

20230818 15:22:00: Marketing session sending to: https://www.fidelity.com/misc/partners/quicken/ofx/fiindex09.txt
20230818 15:22:00: QFN: Beginning get from https://www.fidelity.com/misc/partners/quicken/ofx/fiindex09.txt
20230818 15:22:00: QFN: End get from https://www.fidelity.com/misc/partners/quicken/ofx/fiindex09.txt, netstatus 0
20230818 15:22:00: QFN: Beginning send to https://services.quicken.com/ofx-secure-plus/10482
20230818 15:22:03: QFN: End send to https://services.quicken.com/ofx-secure-plus/10482, netstatus 0

Not sure why this works, then doesnt work, but it always worked prior to 8/8/23. To the best of my knowledge.

Thanks.

Quicken Kristina

Thank you for your reply,

Due to the nature of this issue, I have reported it to our Development and Product teams for further investigation. We do not currently have an ETA.

Thank you.

(CTP-7498)

herbb623

Simple workaround, for now. Just turn option off, update all bank transactions, then turn option back on.

I also reported this via the report a problem… within quicken itself. Uploaded all logs, etc.

Thanks !