One step update stopped working

Sunshine Everyday

The problem started with one step update on accounts that have Express Web Connect or Express Web Connect + enabled. It used to hang with these accounts and eventually Quicken would crash.

I was unable to deactivate or reset these accounts. It would simply hang.

I installed the latest version of quicken. R15.12 17.1.51.12. That did not help.

I have restored an earlier back which I know for sure that did not have any problems. That did not work either.

I have disabled sync to cloud. That did not help either.

Now it is not updating even the regular accounts. I unable to reset or deactivate these accounts also.

Even if I remove the problem accounts and try one step update, it does not seem to work. It simply hangs and eventually crashes.

I contacted support twice. The last time, I was told there is a fix that is being worked on.

It cannot be that I am the only one having this problem. What is the fix please? or is there a patch coming up.

This has been going for more than 2 weeks without any resolution. Please help.

Quicken Jasmine

Hello @Sunshine Everyday,

Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

Before I can further assist you, I require some more information. When did you first notice this issue? After a recent update? If so, which update? Do you receive any error codes or messages? Are you still able to perform individual account updates? What exactly occurs when attempting to perform a One Step Update?

I look forward to your response.

Sunshine Everyday

1. About two weeks ago. It could have been after an update, I do not remember. I use it on a daily basis and the only thing I know is whenever there is a notification to update, I immediately update.
2. I do not receive any error messages. It simply hangs and times out, and when I click on the program again, I get the windows message that the application stopped responding (see attached screenshot)
3. No, I am not able to perform individual account updates either. One step update says "complete", but I do not see any new transactions, when I know for sure there are new transactions
   

Sunshine Everyday

Any updates please?

UKR

If you haven't done so already, please do the following actions:
• Even if you are on the latest software level already, download and install the latest Manual Patch file from https://www.quicken.com/support/update-and-patch-20182019-release-quicken-windows-subscription-product to ensure your Quicken software is up to date and correctly installed.
• Reboot Windows.
• Start Quicken. Do not run One Step Update.
• Run both Validate and Supervalidate to attempt to repair your Quicken data file.
• If nothing helps, try to restore your Quicken data file from an Automatic or Manual backup taken just prior to the problems first occurring. https://www.quicken.com/support/how-backup-or-restore-your-quicken-data
 
Validate and Supervalidate instructions
First save a backup file prior to performing these steps
Validate: 
• Click File
• Select Validate and Repair File...
• Select Validate File
• If the data file contains investment accounts also select "Rebuild investing lots".
• If you suspect that a damaged Quotes Price History causes your problems, also select "Correct investing price history" functions "Delete" or "Repair and Rebuild".
• Click OK
• Close the Data Log
• Close Quicken (leave it closed for about 30 secs)
• Reopen Quicken and see if the issue persists.

Super Validate:
• Click File
• Press and hold both CTRL and Shift keys while you click Validate and Repair File...
• Select Supervalidate File
• Click OK
• Close the Data Log
• Close Quicken (leave it closed for about 30 secs)
• Reopen Quicken and see if the issue persists.

Sunshine Everyday

I have followed these steps and none of the options seem to fix the issue. Is it possible the version on the cloud is corrupted?

Sunshine Everyday

Any other suggestions please?

mjxm

Try going to This PC folder, right click on an empty space, choose create a new file, name the file. Go into Quicken and choose Back Up File. Select Change in the box nest to your back up location, and go up via small arrow next to address box untill you come to the o/s c drive where your new folder is now located. Save there. In Quicken go to file tab, scoll to bottom list of saved locations and check the new folder on c drive as your new default file location.

Hope it works for you as it did for me.

Sunshine Everyday

So it might help someone having this issue. None of the above suggestions worked. After much struggle for weeks, these are the steps that helped me get back to where I was:

1. I restored a backup file which I know for sure has worked.
2. Based on the instructions here ( https://www.quicken.com/support/advanced-data-file-troubleshooting-correct-problems-quicken-windows , I made a copy of the file.
3. I used this newly copied file. This copied file had erased all the One Step update information, so I had to re-establish the "Direct Connect" and "Web Connect Express" connection for each of the respective accounts. This was a little bit tedious, however, it got me back online.

mshiggins

@Sunshine Everyday thanks for posting your solution!