In an app that is devoted to tracking finances, it's very surprising (and frustrating) that when my Quicken subscription is auto-renewed, there is no place on the website where I can get a copy of the invoice showing the sales tax paid. Nor does the automatic email that notifies the subscriber the subscription has been renewed contain a receipt with the information. In some states, sales tax is deductible from federal income taxes, but you need documentation of the tax paid. Quicken clearly has that documentation, as I've been able to obtain it by contacting Customer Service—but I shouldn't have to.
I would suggest giving subscribers a way to download their invoice by one or more of the following ways:
- Include a link in the subscriber's dashboard to download the last invoice.
- Clicking on the listed items in the Payment History area of Manage Subscription takes you to a downloadable invoice. Or include a button on the item to do the same.
- Include a downloadable receipt with complete information (not just the final total) in the notification email. Or include the information in the email so the email itself can serve as a receipt.
This is the second year I've had to contact Customer Service to get the information. While they've been very helpful and quick to get me the information, there should be a way to do this on my own.
