American Century Investments

PaulinSC
PaulinSC Quicken Windows Subscription Member ✭✭
edited September 2023 in Download, Add/Update Accounts (Windows)

So aside from the numerous problems that I am having getting update status reports, I also am having an issue with American Century Investments (DC) that has been going on for over a week. I have tried disconnecting and reconnecting and still get a red circle after the attempt to update transactions. Why?

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  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭

    Hello @PaulinSC,

    Thank you for reaching out to the Quicken Community, though I apologize that you are experiencing this issue.

    Before I can further assist you, I require some more information. What is your connection method with American Express? You can see the connection method by navigating to Tools > Account List. When did you first notice this issue? After a recent update? If so, which update? Do you receive any error codes or messages? What exactly is occurring?

    I look forward to your response.

    -Quicken Jasmine

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