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American Century Investments

PaulinSC

So aside from the numerous problems that I am having getting update status reports, I also am having an issue with American Century Investments (DC) that has been going on for over a week. I have tried disconnecting and reconnecting and still get a red circle after the attempt to update transactions. Why?

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Quicken Jasmine

Hello @PaulinSC,

Thank you for reaching out to the Quicken Community, though I apologize that you are experiencing this issue.

Before I can further assist you, I require some more information. What is your connection method with American Express? You can see the connection method by navigating to Tools > Account List. When did you first notice this issue? After a recent update? If so, which update? Do you receive any error codes or messages? What exactly is occurring?

I look forward to your response.