Security Values and Cash Balance incorrect

jsen215

Quicken Home Business & Rental Property

Version R51.12, Build: 27.1.51.12

A few of my Investment Accounts is showing incorrect Securities Value and Cash Balance.

When I click on the Cash Balance, shows correct Cash Balance in the Update Cash Balance popup.

Anyone else having this issue ? Of course, this is after the last Patch update.

Quicken Jasmine

Hello @jsen215,

Thank you for reaching out to the Quicken Community, though I apologize that you are experiencing this issue.

Before I can further assist you, I require some more information. Are you receiving any error codes or messages? Which financial institution(s) are you experiencing this issue with? What is the connection method(s)? You can see the connection method by navigating to Tools > Account List.

I look forward to your response.

jsen215

No error codes or messages. I'm getting this with Fidelity Investments. Connection Method is Direct Connect.

jsen215

Hello - any update on this ? Here are 2 screenshots - one shows correct Cash Balance in the Security & Update Cash Balance popup - $6.14 on both. The other is incorrect. One shows $220.50, and other shows $49,554.36

Please provide resolution or fix.

[Screenshots Removed- Privacy]

Quicken Jasmine

Hello @jsen215,

Thank you for providing more information, I apologize for the delay.

Due to your screenshots sharing the balances of the accounts, they were removed for privacy reasons.

If you haven't already, I suggest you try to deactivate all accounts for this financial institution, then force Quicken to "discover" all available accounts and see if this will help resolve it. Please, follow the instructions below in order to do so. It is recommended to save a backup before proceeding (just in case).

1. Open the Account List in Quicken (Tools > Account List OR Ctrl + A)
2. If present, select the Show Hidden Accounts checkbox at the bottom of the Account List
3. Edit each account with this financial institution to Deactivate (or Remove From One Step Update) on the Online Services tab
4. Click on the General tab and remove any info displayed in the Financial Institution, and Account/Routing Number fields. Note: The account must be deactivated first before these fields can be edited.
5. When finished, close the Account List
6. Close, then re-open Quicken
7. Navigate to Tools > Add Account 
8. Walkthrough this process as if you were going to add a new account, providing the login credentials and answering any security questions/processes presented until you reach the screen where Quicken displays the Accounts Discovered at the financial institution
9. Very carefully LINK each of the found accounts to the appropriate account you already have set up in Quicken.

Once that is done, see if the issue still continues to persist.

Let us know how it goes!

jsen215

I have already done that. Did not fix the problem.

Quicken Jasmine

Hello @jsen215,

Thank you for attempting those troubleshooting steps.

Due to the nature of this issue and the previous troubleshooting steps having failed, we recommend reaching out to Quicken Support directly for further assistance as they can utilize tools such as screen share.

The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 a.m. PT to 5:00 p.m. PT, Monday through Friday.

I apologize that we could not be of more assistance.