Unable to change my Quicken ID (E-mail address)

mr54115

I am trying to change my Quicken ID on my online account. I am able to enter a new e-mail address and Quicken sends an e-mail with a 6-digit code that I need to input to verify the new e-mail address. However, every time I receive an error message saying that I need to input a valid code. I compare the code I receive with the code I input and they are the same each time I try (with each attempt the code I am sent is different).

Need help as my old e-mail address is going away.

Quicken Anja

Hello @mr54115,

Thank you for taking the time to report your issue here in the Community, though we apologize that you are experiencing this.

Based on the issue you described, it would be better suited for you to please reach out to Quicken Support directly for further assistance as this issue will likely require an escalation if they see fit.

We apologize for any inconvenience! Thank you.