PC Financial Mastercard - Upload Issue

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tcwatso
tcwatso Member ✭
edited September 2023 in All Things Canadian (Windows)

The QFX file uploaded from Mastercard has a positive online balance. I don't know how to upload the file and reflect the actual negative balance from my purchases

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Answers

  • Quicken Kristina
    Quicken Kristina Moderator mod
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    Hello @tcwatso,

    Thank you for reaching out to the Community and telling us about this issue.  I'm sorry to hear you're running into this problem. Is this QFX being uploaded as a new account, or is it updating an existing account? If it's updating an existing account, does that account reconcile properly prior to the QFX import?

    Thank you.

    Quicken Kristina

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  • Arctic Hare
    Arctic Hare SuperUser ✭✭✭✭
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    What is the financial institution involved? This issue has occurred with select financial institutions.

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