Morgan Stanley Accounts [errors OL-292, OL-297]

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dstein1971
dstein1971 Member ✭✭

I am unable to connect ot Morgan Stanley accounts. I get an "OL-292-B Quicken is unable to complete your request as the request was invalid." I use a Yubikey at Moirgan Stanely for 2FA. I already ran a file validation and nothing poped up. Is this an update issue?

Windows 11, Quicken version R51.12 Build 27.1.51.12.

Stoped working about 6 days ago.

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  • mnml0
    mnml0 Member ✭✭✭
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    It is a thing that just happens from time to time, and has for quite some time. Typically, running osu again or updating from a MS account register will work. It seems to be an ignored puzzlement.

    QW27.1.50.16 Windows 10 Pro 22H2 19045.2965

  • Quicken Jasmine
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    Hello @dstein1971,

    Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

    I have located a Support Article that provides some more information and troubleshooting steps to take in regard to an OL-292 error message. You may follow this link to access that FAQ. Please keep in mind that it is recommended to save a backup before proceeding (just in case).

    I hope this helps!

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

  • dstein1971
    dstein1971 Member ✭✭
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    I did all of these things and Morgan Stanley is telling me this is a Quicken issue. When I called your support line they said it was a Quicken issue and I should give it a few days. It has been close a week. Any other suggestions?

  • dstein1971
    dstein1971 Member ✭✭
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    For clarity I am receiving a OL 297A error. TLS 1.2 is enabled

  • Quicken Jasmine
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    Hello @dstein1971,

    Thank you for providing more information.

    An OL-297 error usually appears when your computer cannot establish an internet connection with Quicken. Please note, these errors do not mean the computer has lost internet connection, simply that Quicken cannot establish an internet connection. Also, you may be able to successfully sign in to your bank's website, but still receive the error in Quicken, due to Quicken being unable to establish an internet connection.

    You may follow this link to access a FAQ that provides more information and some troubleshooting steps. It is recommended to save a backup before proceeding (just in case).

    I hope this helps!

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

  • dstein1971
    dstein1971 Member ✭✭
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    OK, I did everything suggested including calling Morgan Stanley. It does not update. What else cna be done?

  • Quicken Jasmine
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    Hello @dstein1971,

    Thank you for reaching back out.

    If the issue is not resolved after following the steps above, you will need to contact your financial institution to resolve this issue. Quicken does not have access to the financial institution's servers to correct the problem. This may require you to ask to speak with an online services specialist that handles transaction download issues at the financial institution. If your financial institution states they can't assist, an escalation with the financial institution may be necessary. 

    You will need to continue contact with Morgan Stanley and escalate the situation with them. It is recommended to request to speak to a tier 2 agent or supervisor as they are generally more familiar with third-party applications such as Quicken.

    I hope this clears things up!

    -Quicken Jasmine

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  • dstein1971
    dstein1971 Member ✭✭
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    My eror is now 292-B

  • dstein1971
    dstein1971 Member ✭✭
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    Morgan Stanley advised it is not on their end. Its has been abouta month now. Any other ideas?

  • Rocket J Squirrel
    Rocket J Squirrel SuperUser ✭✭✭✭✭
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    I agree. I see errors from MS occasionally, but trying again immediately afterward almost always succeeds.

    Quicken user since version 2 for DOS, now using QWin Biz & Personal Subscription (US) on Win10 Pro.

  • dstein1971
    dstein1971 Member ✭✭
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    OK. I've been at it a month now with no update. Very aggrevating.

  • dstein1971
    dstein1971 Member ✭✭
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    I just did it 5 times back to back with the same error? How much longer do you think I should wait?

  • dstein1971
    dstein1971 Member ✭✭
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    I have been advised by Morgan Stanley they show no issue on the ir end. Is there a solution for this?

  • dstein1971
    dstein1971 Member ✭✭
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    Solved. The password at MOrgan Stanley was too long. Apparently you need less than 30 characters. The issue is clearly a Quicken issue, they can't process passwords that are too secure?!

This discussion has been closed.