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Quicken for Mac not tracking cash in Pershing/BNY Mellon accounts

lauriel

I am on Version 7.2.2 (Build 702.49933.100) for macOS 12.4 and while the securities seem correct, Quicken will not track the cash balance in the accounts. I am not seeing any errors and I don't think the reconciliation is correct either but it is hard to tell with the cash balance missing

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Quicken Jasmine

Hello @lauriel,

Thank you for reaching out to the Quicken Community, though I apologize that you are experiencing this issue.

Before I can further assist you, I require some more information. When did you first notice this issue? After a recent update? If so, which update? What is your connection method with Pershing? You can see the connection method by navigating to Settings > Downloads > Connection Type.

I look forward to your response.

lauriel

Hi there, I really can't say how long this has been going on, I just thought my investments were underperforming until I compared the balances. I am really not sure it is the cash portion but it is really close to that amount. I am connecting through a direct connection

lauriel

Do you need any further information @Quicken Jasmine?