Issues with adding Prudential account

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System
System Member admin
This discussion was created from comments split from: Prudential Retirement doesn't connect..

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  • ragember
    ragember Member
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    I am trying to set-up my 401K plan administered by Prudential Retirement, now Empower. I go through the steps of adding a new account on Quicken (and with assist from cheat sheet Prudential / Empower provides for account #), but when I click on "connect," nothing happens. Spins for a couple seconds and then nothing. No error message or anything. Is this part of the larger issue with Prudential Retirement / Empower I see in the community chat or something else?

  • Quicken Jasmine
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    Hello @ragember,

    Thank you for reaching out to the Quicken Community, though I apologize that you are experiencing this issue.

    Before I can further assist you, I require some more information. When did you first notice this issue? After a recent update? If so, which update? What is your connection method with Prudential? You can see the connection method by navigating to Tools > Account List.

    I look forward to your response.

    -Quicken Jasmine

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