[Removed - Speculation/Rant]
Hello @gregmcgee5363,
Thank you for reaching out to the Community. The Community is a forum where users help each other and there are a handful of moderators like myself who can do some troubleshooting with you. Posts on the Community are not the same as contacting Quicken Support. A post is not a trouble ticket and will get closed when it has been inactive for about a month, even if the issue is not resolved.
There is currently a known issue with PNC HELOC Loans showing as paid off when they aren't. You can click on this link if you would like to view the alert.
Thank you.