American Funds Retirement Account No Longer Updating

smcjr
smcjr Quicken Mac Subscription Member
edited October 2023 in Errors and Troubleshooting (Mac)

As of about a month ago, my American Funds Retirement Planning connection has stopped updating - it accepts my login credentials and shows me the correct balance on the setup screen but when I click "finish" it does not update and shows no balance. I have tried resetting the connection multiple times and this connection is the only one that has worked in the past.

Comments

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @smcjr,

    Thank you for reaching out to the Quicken Community, though I apologize that you are experiencing this issue.

    Before I can further assist you, I require some more information. What is your connection method with American Funds? You can see the connection method by navigating to Settings > Downloads > Connection Type. Are you receiving any error messages? When did you first notice this issue? After a recent update? If so, which update?

    I look forward to your response.

    -Quicken Jasmine

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