Cannot set up for JCP (Sychrony) or Kohls

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Knitgirl
Knitgirl Member ✭✭✭
edited October 2023 in Download, Add/Update Accounts (Windows)

JC Penney store cards became Sychrony cards (URL: jcpenney.syf.com). There is no option on the menu to get a Synchrony URL that matches this value. I am a Quicken Premier Windows user (R51.12); this is very frustrating. I am also having problems with a Kohls card (URL: credit.kohls.com) - again, no option on the menu to get to this URL. Either update the lists available or provide the option to update the URL before trying to connect to the institution. The errors receive imply we are not entering the correct user name / password, which is not the issue.

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  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello @Knitgirl,

    Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

    Before I can further assist you, I require some more information. Which instances are you attempting to connect with for your Kohls account and your JC Penney account? How long have you been experiencing this issue?

    I look forward to your response.

    -Quicken Jasmine

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