Cannot Connect to Capital One

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System
System Member admin
edited October 2023 in Download, Add/Update Accounts (Mac)

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Can't connect to Capital One

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  • RGerboth
    RGerboth Member ✭✭
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    I also have not been able to connect with Capital One. As of today it's been 228 days since the last download. The connection error is:

    Capital One Card Services is asking you to reauthorize. Select 'Reauthorize' and follow the prompts to restore Quicken account access. (FDP-350)

    When attempting to reauthorize I receive the following error:

    Please try again later.

    Care Code: FDP-189

    Details:
    CP_SCRIPT_ERROR
    Script not written yet. New script needs to be supported for this FI

  • Quicken Kristina
    Quicken Kristina Moderator mod
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    Hello @RGerboth,

    Thank you for reaching out to the Community and telling us about this issue.  I'm sorry to hear you're running into this problem. To troubleshoot this issue, first backup your Quicken file. Then, deactivate all accounts connected to Capital One. To reconnect the accounts, go to Accounts>Add Account. Search for Capital One and select Capital One 360, then follow the prompts. Be careful to ensure it is seeing the correct names in Quicken for your accounts to connect to.

    Thank you.

    Quicken Kristina

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