Cannot Connect to Capital One

System Member admin

This discussion was created from comments split from:

Can't connect to Capital One



  • RGerboth
    RGerboth Member ✭✭

    I also have not been able to connect with Capital One. As of today it's been 228 days since the last download. The connection error is:

    Capital One Card Services is asking you to reauthorize. Select 'Reauthorize' and follow the prompts to restore Quicken account access. (FDP-350)

    When attempting to reauthorize I receive the following error:

    Please try again later.

    Care Code: FDP-189

    Script not written yet. New script needs to be supported for this FI

  • Quicken Kristina

    Hello @RGerboth,

    Thank you for reaching out to the Community and telling us about this issue.  I'm sorry to hear you're running into this problem. To troubleshoot this issue, first backup your Quicken file. Then, deactivate all accounts connected to Capital One. To reconnect the accounts, go to Accounts>Add Account. Search for Capital One and select Capital One 360, then follow the prompts. Be careful to ensure it is seeing the correct names in Quicken for your accounts to connect to.

    Thank you.

    Quicken Kristina

    Make sure to sign up for the email digest to see a round up of your top posts.

This discussion has been closed.