Bank of America Download Issue - CC 800 error

pgavon

I have had my Bank of America accounts for a long time and they typically update without any issues. This morning while updating the checking account I got an error message of CC 800 (which basically indicates Quicken can find your account at the institution). I updated several more times and the error message continues. I'm hesitant to go down the path of "reconnecting" the accounts unless I have to. Is anyone else experiencing this same issue with Bank of America?

Alena Robertson

I too am having this problem!

mikeh101

I too have this as of this morning. Then when adding the accounts, it only allows one at a time. Deactivated checking, reactivated checking, took 3 attempts. Then went to add a credit card and checking reverted to not found.

pbuchheit

I also am experiencing this problem. After many attempts and only partial success in "re-authorizing" account downloads the BoA authorization form website is unreachable. Very frustrating. Why was there no advance notification and documentation of resolution?

DR_TN

I am also having this problem. No problems yesterday. Plan to wait and retry.

Quicken Anja

Hello All,

Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

First, please take a moment to review and follow this support article regarding error CC-800.

We will also be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation. It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience in the meantime! Thank you.

jdbud73

I have the same thing. It is with 2 accts, after resetting them, there are 2 different accts not found. At one point I had a message that all my accts had been deleted. Not good for the faint of heart……

BK

Ditto. Report submitted.

K9Capers

Ditto

pgavon

@Quicken Anja -

I just submitted the problem from the Quicken program so hopefully we get a resolution before we all start trying to re-establish the connections with B of A.

BK

@pgavon

Sharing my personal experience for what it's worth: Over the years I have encountered the CC-800 error frequently. From my experience, once I get the error, the only solution is to Deactivate ALL accounts with that particular Financial Institution, and re-establish them after a few days of patience (after Quicken resolves whatever the issue is). And the displayed "Fix it" button has never worked for me.

DR_TN

My plan to just wait and try again worked for me. Just ran the update and it updated all 5 of my BoA accounts with no issues.

Alena Robertson

Just tried again & all BoA accounts updated! Yay!

RalphC

I experienced no issues (Last download September 02, 2023 - 4:10 pm (Express Web Connect+)

pgavon

@BK - Like several others above, the B of A connection seems to have been fixed as I just completed a download with no problems. I have found several times that the best course of action when something in Quicken does not work is to just wait until the Quicken reps have taken a shot at fixing the problem. In the past, once I started "deactivating" accounts I found myself creating more problems / work than just waiting to see if the problem resolves itself.

tim-klo

The problem I have is whenever I deactivate an account, Quicken hangs.

toroscan1

I keep getting the message "We couldn't get information about Bank of America". The same message with Pentagon Federal Crerdit Union. This happens when I try to "set up now" from the edit account screen. Very frustrating. I called Quicken support and they tried for one hour and 23 minutes to fix it. Then when they walked me through setting up a new Windows profile, the computer disconnected my Skype call. They never called back. Then I got an email saying the case was closed and "How did they do?" Needless to say I was not happy.