receiving error CC-501 when updating bank accounts.

johnturf
johnturf Quicken Windows Subscription Member
edited October 2023 in Download, Add/Update Accounts (Windows)

when is this going to be resolved?

Comments

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @johnturf,

    Thank you for reaching out to the Quicken Community, though I apologize that you are experiencing this issue.

    Before I can further assist you, I require some more information. Which financial institution(s) are you experiencing this error message with? How long have you been experiencing this issue?

    I look forward to your response.

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

  • johnturf
    johnturf Quicken Windows Subscription Member

    First United Bank and Trust, it started when i changed my password at the bank. on or about the 4 th of August

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    CC-501 errors from one or more banks

    Please read and follow instructions here: https://www.quicken.com/support/error-when-using-online-services-cc-501

    Support needs to dig a little deeper to resolve this issue for you.

  • johnturf
    johnturf Quicken Windows Subscription Member

    Still getting the same message telling me it can't connect to the Quicken server and not to contact my bank. I have read all the help suggestions a dozen times and deactivated and tried to reactivate. called and talked to support and he showed me how to import the account and that was not good had to remove past transactions. that were duplicated. this is very frustrating. Ready to looking for a new service…

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