CarMax Auto Finance AGAIN

Everett Member ✭✭

Search for CarMax in this forum and the results will show that Quicken Users have been unable to connect Quicken to their CarMax Auto Finance account for over 2 1/2 years.

There have been plenty of apologies from Quicken_Anja, and the exact nature of the failure has evolved, but no resolution. All of the threads you will find here are closed with no resolution.

Do us all a favor and simply remove the option to connect to CarMax Auto Finance. It will save us all a bunch of aggravation. And Quicken_Anja will have lots of extra productive time to spend on something else.


  • Quicken Jasmine

    Hello @Everett,

    Thank you for reaching out to the Quicken Community, though I apologize that you are experiencing this issue.

    Before I can further assist you, I require some more information. What is your connection method with CarMax? You can see the connection method by navigating to Tools > Account List. Are you receiving any error codes or messages when attempting to download transactions? Did this issue begin to occur after a recent update?

    I look forward to your response.

    -Quicken Jasmine

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This discussion has been closed.