NBT Bank transactions not downloading after update

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kevin Tinkelman
kevin Tinkelman Member ✭✭✭
edited October 2023 in Errors and Troubleshooting (Quicken on the Web)

20 + Power user. NBT bank is not downloading transactions since 9/1/23

i am on the latest version, windows desktop

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  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello @kevin Tinkelman,

    Thank you for reaching out to the Quicken Community, though I apologize that you are experiencing this issue.

    Before I can further assist you, I require some more information. What is your connection method with NBT Bank? You can see the connection method by navigating to Tools > Account List. Are you experiencing this issue with both your desktop application and with Quicken on the Web? Are you receiving any error codes or messages? What exactly occurs when attempting to download transactions from this financial institution?

    I look forward to your response.

    -Quicken Jasmine

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