Marcus and Venmo are getting confused with each other

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debbieacog
debbieacog Member ✭✭
edited October 2023 in Download, Add/Update Accounts (Windows)

Hello,

I had Marcus by Goldman Sachs accounts connected to Quicken, and downloading went fine. I recently added Venmo. Ever since I added Venmo, Quicken asks for a Marcus code but what I've been texted (only) is Venmo. I unchecked Venmo for downloading, and I'm STILL getting texted from Venmo but what's on the screen is "enter the number Marcus sent you." I just now tried updating ONLY Marcus and got a code from Venmo. And nothing from Marcus. This isn't good. Whose problem is this - Quicken's, Marcus', or Venmo's?

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  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello @debbieacog,

    Thank you for reaching out to the Quicken Community, though I apologize that you are experiencing this issue.

    Before I can further assist you, I require some more information. What is your connection method with Marcus and Venmo? You can see the connection methods by navigating to Tools > Account List. How long has this issue been occurring? After a recent update? Are you receiving any error codes or messages?

    I look forward to your response.

    -Quicken Jasmine

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