When I try to close Quicken there is a message saying I have online payments to send

Question

Hello

I did an update recently to Version R52.19 on Windows 11. Direct Connect with Wells Fargo.

These payments have already been submitted for future payment and have a check number assigned and a lightning bolt next to them.

One payment is a recurring payment that has been working fine YTD. It is set to process on 9/14 and I don't want to delete it. The second is a new one-time payment entered today and is set to process 9/15.

I have had this problem before but can't remember how to clear it. Suggestions welcome.

Thank you!

Quicken Kristina · Answer

Thank you for your reply,

There aren't any alerts for this issue; it isn't associated with either of these updates.  Usually, when people encounter this issue, it is a file specific issue.  Since you said you do not want to delete and recreate the transactions and you've indicated restoring a backup is not a viable solution, the next step would be creating a copy of your data file, which will rebuild all of the internal lists and database tables. If successful, you would then move forward with the copied file. To create a copy, please navigate to File > Copy or Backup File... > Create a copy or template (see examples below) which will also allow you to select a date range to move forward with.

If you wish to move forward with your entire data file, please check the full date range of your entire data file before copying so you can enter the correct date range if you do not wish to "shrink" your file by eliminating certain dates.

It's important to know that all online services will be disconnected in the copied file, and you will need to sign back in with your Quicken ID and reconnect all of your online accounts, online billers, Quicken Bill Manager services, etc if you plan to use that copied file going forward. The reason for this is that the new copy also creates a new and separate dataset ID.

If the issue is not resolved in the copied file either, then feel free to switch back to your original file.

Thank you!

Risa Olsen · Answer

I have too many transactions downloaded since then to use an old back up.  That's how balances get really messed up.

There was another update today. I thought maybe that would solve it. Is there a bug in the last two updates? Why is this happening in the first place?

Quicken Kristina · Answer

Thank you for your reply,

The next step would be to restore a backup from before the issue started, if possible.

Thank you.