Guardian Mortgage - "It's not your fault"

SmentFamily
SmentFamily Quicken Windows Subscription Member
edited October 2023 in Errors and Troubleshooting (Windows)

While attempting to connect to Guardian Mortgage (https://my.guardianmortgageonline.com), I get a "Sorry. We encountered an error. It's not your fault." error. It has been several days.

Please advise.

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @SmentFamily,

    Thank you for reaching out to the Community and telling us about this issue.  I'm sorry to hear you're running into this problem. Due to the nature of this issue, I recommend that you contact Quicken Support directly for further assistance as they can walk you through troubleshooting steps in real-time and escalate the situation as needed.  The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    I apologize that I could not be of more assistance!

    Quicken Kristina

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