Wells Fargo Advisors account update missing a lot of securities

steve87@

Today, when I ran my normal update, about 34 securities in my Wells Fargo account disappeared from the downloaded portfolio. The Quicken "Reconcile Shares" process reports 0 shares in Wells Fargo, but the proper shares in Quicken. The details says the shares "disappeared" between 9/11/2023 and 9/12/2023.

This is only happening in 1 of my 6 Wells Fargo Advisors accounts.

I have run a Quicken "Validate and Repair". No change.

The first two images below are from Quicken, the last is from the WF web site.

Quicken Jasmine

Hello @steve87@,

Thank you for reaching out to the Quicken Community, though I apologize that you are experiencing this issue.

Before I can further assist you, I require some more information. What is your connection method with Wells Fargo Advisors? You can see the connection method by navigating to Tools > Account List. Are you receiving any error codes or messages?

I look forward to your response.

steve87@

Direct Connect. I receive no error messages.

Quicken Jasmine

Hello @steve87@,

Thank you for providing more information.

If you haven't already, I suggest you try to deactivate all accounts for this financial institution, then force Quicken to "discover" all available accounts and see if this will help resolve it. Please, follow the instructions below in order to do so. It is recommended to save a backup before proceeding (just in case).

1. Open the Account List in Quicken (Tools > Account List OR Ctrl + A)
2. If present, select the Show Hidden Accounts checkbox at the bottom of the Account List
3. Edit each account with this financial institution to Deactivate (or Remove From One Step Update) on the Online Services tab
4. Click on the General tab and remove any info displayed in the Financial Institution, and Account/Routing Number fields. Note: The account must be deactivated first before these fields can be edited.
5. When finished, close the Account List
6. Close, then re-open Quicken
7. Navigate to Tools > Add Account 
8. Walkthrough this process as if you were going to add a new account, providing the login credentials and answering any security questions/processes presented until you reach the screen where Quicken displays the Accounts Discovered at the financial institution
9. Very carefully LINK each of the found accounts to the appropriate account you already have set up in Quicken.

Once that is done, see if the issue still continues to persist.

Let us know how it goes!