Not connecting - Synchrony credit cards (Q Mac)

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backbeatcb
backbeatcb Member ✭
edited October 2023 in Download, Add/Update Accounts (Mac)

I'm trying to connect my credit cards but three of my cards are through Synchrony Bank. I don't access the card information through synchronybank.com as the Quicken App automatically brings up. My credit cards are: 1)accessed through my phone app 2)synchrony.com. When I try to connect using the user name and password for synchrony.com, it says I'm not using the correct information. Well, it's two different URL's of course. Any suggestions on how to fix this?

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  • Quicken Anja
    Quicken Anja Moderator mod
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    Hello @backbeatcb,

    Thank you for reaching out to the Community and telling us about your issue, though I am sorry to hear that you are experiencing this.

    If your financial institution has changed its URL, then it will require them to submit a request to have it changed within Quicken. For more detailed information regarding this topic, please take a moment to review the section titled "How can I fix an incorrect Homepage URL?" found in this support article.

    I do apologize for any inconvenience! Thank you.

    -Quicken Anja
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