Why would my Schwab accounts show as deleted after syncing?

WET2Tiger

My Schwab accounts show as deleted after a sync. The message suggested that this could happen if I was using a back-up, but that is not the case. Suggestions for fixes that don't delete data are welcome.

Dan Prichard

I transitioned from TDAmeritrade and everything seemed to be working fine. This morning I tried to update my accounts and got a CC-800 error on my Schwab accounts.

Why? And How do I prevent this from happening again?

Thank you,

Dan

Quicken Kristina

Hello @WET2Tiger and @Dan Prichard,

Thank you for reaching out to the Community and telling us about this issue.  I'm sorry to hear you're running into this problem. To start troubleshooting, I would recommend following the steps in this article on error code CC-800.

Thank you.

PulinVA

I'm having this problem as well. I haven't restored from a backup.

I didn't 'try to synch yesterday.

karen m

@Quicken Kristina Please note all the people that are having this error. It has been going on a long time and across multiple accounts. The fix that is suggested [Removed - Disruptive] does not work. [Removed - Rant]

Quicken Kristina

Hello @karen m,

Thank you for joining the discussion. If the troubleshooting in the article did not resolve the issue for you, then I recommend that you contact Quicken Support directly for further assistance as they can walk you through troubleshooting steps in real-time and escalate the situation as needed.  The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that I could not be of more assistance!