Quicken freezing/crashing when trying to update or add USAA accounts

System

This discussion was created from comments split from:

USAA Account Access

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lnlg1986

I am having the same issue. I have USAA set up. But when doing the update, it just says waiting. Quicken then freezes and I have to close Quicken. I tried deactivating the USAA accounts, to re-activate, but Quicken freezes and crashes. I have tried to uninstall Quicken and reinstall. And it still does not work. I'm very frustrated. I've had Quicken for many years.

Quicken Kristina

Hello @lnlg1986,

Thank you for reaching out to the Community and telling us about this issue.  I'm sorry to hear you're running into this problem. When did this issue first start? Which version of Quicken were you using when it started? Was there anything that happened just before the issue started, such as a power surge, power outage, update, unexpected program or computer shutdown, etc?  Do you keep your Quicken file on your C drive or is it on a shared network drive?  Is your Quicken file synced with any cloud service, such as One Drive or Dropbox (if it is, you will usually see the service name listed in the file location)? 

The simplest way to check your file location, if you have Quicken up and the file open, is to click on File, then look near the bottom of the list, just above where it says Exit.  It will list the file locations for the 4 Quicken files you have most recently accessed, with the one you are currently in at the #1 spot.

You mentioned that the program freezes and you have to close Quicken. How long are you waiting before you force the program to close? You also mentioned that Quicken freezes and crashes. What is triggering it to crash? Is this happening when you are trying to deactivate the USAA accounts, trying to reconnect the USAA accounts, or is something else triggering this behavior? Which version of Windows are you using (Windows 8, Windows 10, Windows 11, or a different version)?

Thank you.

lnlg1986

Hello Kristina,

The file is located on my C drive. It isn't shared.

Yes, Quicken freezes when I try to Update Transactions. I get the message that it's not responding and the option to wait or close. I choose to close. When I try to Deactivate the accounts it freezes and I get Not Responding as well and I have the option to wait or close.

under accounts - it says that I have USAA Express Web Connect. Which is why I thought If I deactivate, I can re-activate.

I believe the issue started around the end of July.

I also logged into the Quicken Mobile website. And I am able to see my account. When I clicked to update, It says I need to re-authenticate. Which I did once. And It updated the transactions. But this was only on the Website. I thought I could sync my website to Desktop, but this always crashes as well. I'm not sure I can sync in that order. Can I only sync files from my Desktop TO the website? And for some reason on the website, I'm missing the first 6 days of August.

I have Windows 365, so I am guessing I have the latest version.

I'm not sure which Quicken version I have. I uninstalled what I had and reinstalled, so I am guessing I should have the most recent?

I don't think anything happened before this issue happened. I would think that by Uninstalling and reinstalling Quicken, the file would start fresh, if a file did go bad?

Hopefully I didn't confuse you too much.

Thanks for your help!

Quicken Kristina

Thank you for your reply,

Uninstalling and reinstalling Quicken wouldn't affect your data file. It would help only if there was an issue with the program files. To troubleshoot this crashing/freezing issue, I suggest that you try validating and/or super validating your data file.  Please save a backup file prior to performing these steps.

Validate: 

1. File
2. Validate and Repair File...
3. Validate File
4. Click OK
5. Close the Data Log
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists.

If the issue persists, proceed to Super Validate. If the issue is resolved after performing validation, then please disregard the instructions to Super Validate.

Super Validate:

1. File
2. Hold CTRL + Shift and click Validate and Repair File...
3. Super Validate File
4. Click OK
5. Close the Data Log
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists.   

Thank you.

lnlg1986

Hello,

I did both. Still doesn't work.

Quicken Kristina

Thank you for your reply,

The next step is to restore a backup from before the issue started and see if the issue persists in that newly restored backup.

Thank you.