No Bank of America transaction updates past 10 days

dortmeyer

I am missing a bunch of Bank of America transaction updates. Are others having this problem.

—David

Quicken Kristina

Hello @dortmeyer,

Thank you for reaching out to the Community and telling us about this issue.  I'm sorry to hear you're running into this problem. When did you first notice this issue? Is this affecting multiple accounts, or just one? If you haven't done so already, please start troubleshooting using the steps in this article on what to do when transactions are missing or stop downloading.

Thank you.

dortmeyer

I noticed the problem about 5 days ago. It is affecting multiple accounts that I have at Bank of America. I have started the troubleshooting, but I have never had this problems in the 10 years I've been using Quicken

CoryM

I am having this problem with multiple accounts at Bank of America. I found a problem also with my Capital One Visa. Resetting Capital One got that working again but no luck with Bank of America, either resetting or deactivating and reactivating. It looks like the problem has been there for about two weeks before I notices.

UKR

If you haven't done so already, I'd say it's time to call Quicken Support on the phone during posted hours of operation and request help. Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it.

Quicken Support:

• To contact Quicken Support, please use this link only: https://www.quicken.com/support#contact-support and select Chat or Phone support.
• Support is only available during posted hours of operation
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  See https://community.quicken.com/discussion/7870684/faq-talk-to-support-does-not-respond#latest
• If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account (US) or https://www.quicken.com/canada/my-account (Canada) when you log in with your Quicken ID. Place the call using the phone whose number is recorded in your account profile.
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dortmeyer

I did call Quicken Support and after about 4 hours and several deactivations, we got it working again. So for now I'm ok again. Thanks for the comments

RBarufi

I am having the same issues with bank of America - All Other States. None of my accounts will download but it doesnt get reported as an error

Quicken Kristina

Hello @RBarufi,

Thank you for joining the discussion. If you haven't do so already, I would recommend following the troubleshooting from earlier in this discussion:

https://community.quicken.com/discussion/comment/20384917#Comment_20384917

If you have already done that troubleshooting, then I recommend you follow @UKR's recommendation and reach out to Quicken Support:

https://community.quicken.com/discussion/comment/20385710#Comment_20385710

Thank you.