E*Trade/Morgan Stanley Downloads

gbwineman Member ✭✭

Even since Morgan Stanley took over I have not been able to do a download through Quicken. I can download each account manually from E*Trade, but not from Quicken. When I try I get a webpage opens up with the following message.

This XML file does not appear to have any style information associated with it. The document tree is shown below.
<Errors xmlns="http://schema.intuit.com/platform/common/error/v1"><error><code>AuthenticationFailed</code><type>INPUT</type></error></Error

When I try setting up the download from Quicken, I get a "Sorry. We encountered an error. Not your fault" Message.

I have changed to the new account numbers and reset the accounts.


  • Quicken Jasmine

    Hello @gbwineman,

    Thank you for reaching out to the Quicken Community.

    Due to the nature of these error messages, we recommend contacting Quicken Support directly for further assistance as an escalation may be in order.

    The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 a.m. PT to 5:00 p.m. PT, Monday through Friday.

    I apologize that we could not be of more assistance.

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

This discussion has been closed.