Synchrony Bank down all day
Unable to download from Synchrony Bank savings all day today, seeing following
Details: Retry. Multipart Authorization Code Missing
Error code: FI_TIMEOUT
Anyone else?
Best Answers
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Hello All,
Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.
We will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation. It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.
We apologize for any inconvenience in the meantime! Thank you.-Quicken Anja
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Hello All,
Thank you for reaching out to the Community and telling us about your issue, though we apologize that you are experiencing this.
This is a known issue that has been escalated internally, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.
We apologize for any inconvenience in the meantime! Thank you.
-Quicken Anja
Make sure to sign up for the email digest to see a round up of your top posts.0
Answers
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Same problem here all day. Worked fine yesterday.
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same and glad this isn’t specific to just me.
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Same for me and no resolution as of this a.m. This potentially coincided with the most recent Quicken for Mac update.
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Same problem
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Still not working 9/22
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Not working for me either as of this morning
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Hello All,
Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.
We will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation. It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.
We apologize for any inconvenience in the meantime! Thank you.-Quicken Anja
Make sure to sign up for the email digest to see a round up of your top posts.0 -
Same here for the past few days. Tried disconnecting account and reconnecting, but still nothing. Glad Im not the only one.
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Same here since yesterday Sept 21, download dialog told me to "Fix" Synchrony; RESET kicked me out, dropped the link, and put me in SET UP mode. Have tried dozens of times to link by + 'ing link to "SynchronyBank.com", entering and re-entering my Synchrony userid and P/W ad_naseum (which BTW are correct and work just fine to log onto website, where regrettably there is no manual download to Quicken): "auth.synchronybank.com/account/login", yet it continually kicks me back to sign-in all over again at Quicken "Add Account" dialog box with the error code "CC-502" and stating, "Quicken can't add this account because the Synchrony Savings website is temporarily unavailable. Please try again in a few hours. Thank you for your patience!"
My patience is wearing thin in view of how much I pay this company for software one used to just purchase and use, then subscribe to in 3-year allocations, now paying annual expensive renewals for this exceedingly clunky yet powerful product which I know how and am well-accustomed to use and therefore am loathe to switch to another potentially even more erratic software.
Do you really need screen shots in addition to my thorough description above? Quicken IT techs, please hasten to repair this connection. I prithee!
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I'll add my comment to this Synchrony Bank issue. The bank blames Quicken, commenting that they have NEVER supported Quicken as an aggregator app. And yet - it has worked for me for years. Now suddenly, it has stopped working. Hard for me to continue with this app (Quicken) if this does not get resolved.
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@JamesDaniel I concur that it likely has something to do with the latest Quicken update
@53913chad It's possible that Synchrony Bank never supported it and Quicken probably did it by screen scraping but that said, I don't have much faith in what any support rep says, regardless of company.
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Same problem.
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Hello All,
Thank you for reaching out to the Community and telling us about your issue, though we apologize that you are experiencing this.
This is a known issue that has been escalated internally, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.
We apologize for any inconvenience in the meantime! Thank you.
-Quicken Anja
Make sure to sign up for the email digest to see a round up of your top posts.0 -
Still down today. I will report via the app and follow the community alert as well.
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I am having the same issue, CC-502
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It finally worked for me this morning but first, it gave a CP_ACCOUNT_NOT_FOUND error and asked me to reconnect my account and when I did, it worked.
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Syncrony is working now for me. I reconnected the accounts and all is fine.
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