RE: RESOLVED 9/20/23 Fidelity (Fidelity NetBenefits) - Holdings Disappearing From Accounts (QMAC)

This alert has been around for weeks and was marked as resolved. Today, my balances in this account disappeared again so this is not successfully resolved. Please reopen the investigation into this issue.

Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @PetsNSpace,

    Thank you for reaching out to the Community.

    If you are still experiencing this issue after the Alert was marked resolved, then we advise that you contact Quicken Support directly for further assistance and possible escalation.

    We apologize for any inconvenience! Thank you.

    -Quicken Anja
  • Artpen100
    Artpen100 Member ✭✭

    PetNSpace is not the only one experiencing this. It was resolved only for a short time, then Quicken went back to downloading only some of the Fidelity Netbenefits 401(k) mutual funds again. Just like before. Whatever the fix was, it is not working anymore.

  • Artpen100
    Artpen100 Member ✭✭

    Worked on Oct. 2, now not downloading most funds in NetBenefits again. What a disaster.

  • Artpen100
    Artpen100 Member ✭✭

    Worked a few days, then stopped downloading NetBenefits again. The software is currently only good for some things like writing checks and reconciling bank accounts, not for managing total finances.

This discussion has been closed.