Fidelity download issue

Andy29
Andy29 Member ✭✭
edited November 2023 in Errors and Troubleshooting (Windows)

I'm using Quicken Deluxe for Mac Version 7.2.3 (Build 702.49949.100). Starting on 9/24, I can't download transactions from any of my Fidelity accounts. The Connection Status window asks me to reconnect my accounts, which I have done several times. It seems to work, but you still can't download. The error details says that there is a server message of "Invalid Account Id". Based on comments I'm seeing on the community site, it looks like Quicken for Windows is having the same issue.

Comments

  • Andy29
    Andy29 Member ✭✭

    I chatted with tech support and was able to fix the issue by disconnecting and reconnecting my accounts.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @Andy29,

    Thanks for coming back to update us!

    We are happy to hear that you were able to resolve the issue with Quicken Support.

    Please do not hesitate to reach out with any further questions or concerns.

    -Quicken Jasmine

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