Wait time for new online billers to be added?


I recently added several new online billers under Bills and Income. Some were added immediately, but four are still pending 24+ hours later. When I click on the circle with an exclamation point in it beside each account, I get this message: " Your bill has been successfully added, but your next amount due is not available from the biller. You should get the latest due date and amount due when your bill is available". I can log into the biller's website and see the due date and amount owed, so the data is available. Is this normal? How long should I wait?

The four billers are
Sam's Club Mastercard - https://samsclub.syf.com/.
Fidelity Rewards Visa- https://login.fidelityrewards.com/
Xoom Energy - https://texas.myxoomenergy.com/
CarMax Financial - https://www4.carmax.com/account/


  • Quicken Anja
    Quicken Anja Moderator mod
    edited September 2023

    Hello @Bert Onstott,

    I took the liberty of reviewing the status of each of the 4 online billers you mentioned. At this time, all 4 of these online billers, unfortunately, show a degraded status which means that there is an issue with their servers being able to establish a connection and is the reason why they will fail to connect at this time. We do not have an ETA on when these degraded statuses will be resolved.

    We apologize for any inconvenience! Thank you.

    -Quicken Anja
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  • Bert Onstott

    Thanks. I guess I'll just wait.

This discussion has been closed.