TIAA Brokerage error OL-303-A

Woody NH
Woody NH Quicken Windows Subscription Member
edited October 2023 in Errors and Troubleshooting (Windows)

I have had this error 4 days in a row so I reported it to TIAA this morning. I received this response:

"This is a system wide issue that we are working on resolving.

Hopefully, they will get you back on track very soon."

Comments

  • Profman1
    Profman1 Quicken Windows Subscription Member

    I'm having the same error on the same account.

  • curtcl
    curtcl Quicken Windows Subscription Member

    I have been having the same issue for the past five days. TIAA has been informed and they are supposedly working on it. This happens again and again, it seems whenever either Quicken or TIAA conducts an update to software and/or protocol. Why can't they get their act together with each other to better coordinate fixes ahead of time? Don't they care about customer retention?

  • curtcl
    curtcl Quicken Windows Subscription Member

    I would like to see a response from a Quicken representative!

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello All,

    Let’s try a few troubleshooting steps for this issue—these steps should resolve things for you, but if not, please come back and post more about your experience so we can investigate. 

    I have located a Support Article that provides some steps to take when presented with an OL-303 error. You may follow this link to access that FAQ. It is recommended to save a backup before proceeding (just in case).

    I hope this helps!

    -Quicken Jasmine

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  • Woody NH
    Woody NH Quicken Windows Subscription Member

    The download from TIAA brokerage worked fine this morning.

This discussion has been closed.

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