Can not update billers

kauphee

I just upgraded to Home and Business Edition. I added my accounts and now I'm trying to add my online bills so I can track them and addremonders on my calendar. About half the time, Quicken is giving me the message that it cannot update the list of billers. Mind you, these are billers that I had previously connected to Quicken and worked fine.

I have spent countless hours working on getting this correct including looking through forums and calling customer support. NMo real answers are available throught the forums, The answer I get from customer support is "just don't use that deature of quicken." Not acceptable. If this program won't do what it says it will do, and has done in the past, I don't want it. Fix this or give me my money back. I don't have time for this [Removed - Language].

Quicken Anja

Hello @kauphee,

First, we apologize for the experience you had with contacting support! Do you by chance have a ticket number for this contact? We can pull the interaction for review and forward it to our Support Management team so the agent you spoke with can be provided with a proper coaching opportunity.

As for the issue you described experiencing, please be advised that this is a known issue that has been escalated internally and is being worked on by our teams. While we do not have an ETA on resolution, please refer to this Community Alert for any and all available updates.

Let us know if you are able to provide that ticket number. If not, we can try pulling another way as well.