"fidelity rewards credit card" -- unable to connect or add account.

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Q_comm_red
Q_comm_red Member ✭✭

download worked fine until about mid September 2023 when I started getting error messages and was unable to update account.

deactivated account.

upon reactivation, quicken cannot connect to "fidelity rewards credit card" at login.fidelityrewards.com. this institution and URL is in quickens list of financial institutions.

error CC-502 (see below)

There is no problem logging into this site, login.fidelityrewards.com, via browser, and viewing account data/transactions.

workaround is updating data manually via download qfx. (ugh)

Comments

  • Quicken Anja
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    Hello @Q_comm_red,

    This is a known issue that has been escalated internally and is actively being worked on by our teams.

    While we do not have an ETA on resolution, you can refer to this Community Alert for any and all available updates and information.

    We apologize for any inconvenience in the meantime! Thank you.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Q_comm_red
    Q_comm_red Member ✭✭
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    I successfully connected and downloaded fidelity rewards credits card ( https://login.fidelityrewards.com/ ) into quicken using EWC. This after of week of not being able to connect due to cc-502. Thanks for the fix.

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