Error when downloading E*Trade transactions (Context of Morgan Stanley Merger)

QUser1234
QUser1234 Quicken Windows Subscription Member
edited October 2023 in Errors and Troubleshooting (Windows)

Windows 11 Home
Quicken Classic: Deluxe
Build 27.1.1.52.28

I have been a Quicken user for years and had E*Trade accounts (Bank and Investing) downloading to Quicken without issues.

As the E*Trade and Morgan Stanley merger has taken place, I have noticed the downloads are no longer picking up the transaction changes. There is an ambiguous "An Error has ocurred" message for the Quicken E*Trade connector when I click update transactions.

How should we troubleshoot?

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Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @QUser1234,

    Aside from the error message you receive, does there also happen to be any specific error code associated with the message that you can provide us with here, please?

    Check back and let us know!

    -Quicken Anja
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