one step update doesn't work on exsisting accounts but does when adding new accounts.
In case of transaction download problems
Please provide more details.
I have the same issue. Nothing comes down when I update. When Quicken converted everything to web express is when it began intermittently with issues for me. It may work 4 days a week, at odd hours, and not work other times. Without the ability to update and reconcile on my schedule, I don't want your product anymore. Sad because my first Quicken was in DOS. So, how do I cancel and get the rest of my subscription back? USAA, Golden1, Quicken Classic Starter R52.28, Build 27.1.52.28. Sunday October 1, 2023. Windows 10 Enterprise. I tried to reset USAA too but the process only saw one of several accounts. Really worn out from the stress your product causes in my life. It really doesn't matter how bad you feel about your product not working for many of us, what matters is that you fix it. If you can't then that is the end of your product, eh?
That's quite a list you want customers to provide. For a long time now there has been many and constantly additional posts in this forum about OSU not working or transactions not coming. Might I suggest that this forum implement a thread "frozen to page 1" where folks with this problem can just fill-in-the-blanks, or check a box, with the info you ask for and check some boxes that identify the problem whether OSU not working or transactions issue, and etc. A central collection point for this……
That would be easier for all and save having to respond to ever post created concerning OSU issues and transactions issues…. Good for the customer, the moderators here, and easy to transfer the info to Quicken IT….
This is a user to user forum. If you want a detailed trouble report form, that's probably more in the purview of the official Quicken Help Desk/Quicken Support.
From what I see those running this forum interact with Quicken. My suggestion is offered only if it could help the users, those giving lay answers to customers issues, and the moderators and Quicken.
Are you the one who decides whether this suggestion is worthy of a Community Improvement Suggestion or not?
I have about a 5 year old version of Quicken that has works fine for me until now. Now in "tools", when I click "one step update", I get checks sent OK, but no checks are cleared--even though my bank says they have cleared. I can do the clearing manually, but would prefer the "one step update" to continue working.
One step update has stopped working for me as well. Even one bank account shows a new transaction (when there should be many) but nothing is in the "downloaded transaction" section. This product just takes more and more of my time to try to keep it working. This started after the change to "Classic". At least the old Classic worked
ALL updating stopped working a couple of days ago and I have been trying EVERYTHING but cannot get it fixed. If I try to download directly from website which USED TO SYNC they only offer TRANSCRIPT download. ?????😫
Me as well, recent Quicken update and started to have these problems
If you haven't done so already, I'd say it's time to call Quicken Support on the phone during posted hours of operation and request help. Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it.
Quicken Support:
I was having the same problem. I was able to get the updates to start working again by uninstalling and then reinstalling quicken from my computer. Prior to uninstalling I created a full backup, which I used with the new install. The online updates are now working again after not working for a week or so. I hope this helps!
