Popular Direct - can’t add savings account - bank not listed

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coopsd87
coopsd87 Member ✭
edited November 2023 in Download, Add/Update Accounts (Windows)

Hello,

I just started using Quicken and I am trying to add my first account. On Mint.com and Vanguard, I'm able to connect my Popular Direct online savings account, but in Quicken Popular Direct is not listed. How can this financial institution be added to Quicken? It's parent company Banco Popluar is available. Thank you

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  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hi @coopsd87,

    Thank you for reaching out to the Community with your question.

    In order for a financial institution to support downloads to Quicken and to be added to our bank list, the request to be added would need to be made and submitted by the financial institution to our service providers. If you want Quicken to be supported, you will need to contact your financial institution directly and tell them you'd like to download your accounts into Quicken.

    I hope this information serves to be useful to you! Thank you.

    -Quicken Jasmine

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  • TonyR
    TonyR Member ✭✭
    edited October 2023
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    I'm having the same issue. Why would the bank be listed on [Removed - 3rd Party Software] but not Quicken? I subscribed to Quicken as an upgrade from [Removed - 3rd Party Software] which was FREE! What a disappointment! [Edited - Readability]

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