Navy Federal Credit Union - updating accounts takes abnormally long time

KLP*

At first I thought it was hanging, so I signed out of my Quicken account, signed back in, rebooted (as per previous advice which normally fixes the problem). But then I realized it wasn't hanging, just taking incredibly long time (~15 minutes). No error messages displayed, but it did display "complete" prior to finally updating my accounts.

Windows 10

Quicken R52.28, Build 27.1.52.28

Issue started 9/29/2023, after I update to Quicken Classic

Quicken Jasmine

Hello @KLP*,

Let’s try a few troubleshooting steps for this issue—these steps should resolve things for you, but if not, please come back and post more about your experience so we can investigate. 

I do recommend that you first save a backup file prior to performing these steps.

Validate: 


1. File
2. Validate and Repair File...
   
3. Validate File

4. Click OK
5. Close the Data Log
   
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists.

If the issue persists, proceed to Super Validate. If the issue is resolved after performing validation, then please disregard the instructions to Super Validate.

Super Validate:


1. File
2. Hold CTRL + Shift and click Validate and Repair File...
   
3. Super Validate File
4. Click OK
5. Close the Data Log
   
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists.

KLP*

Thank you. The problem seems to have gone away; perhaps the problem was on the bank's end. I'll keep your instructions for future reference.

Quicken Jasmine

Hello @KLP*,

Thank you for coming back to update us.

We are happy to hear that the issue has been resolved!

Please do not hesitate to reach out with any further questions or concerns.