I purchesed shares of stock ALB. When I tried to enter in the register, pop up says,"enter symbol or name of this new Security". on entering the symbol , it is not listed so I click to enter manually. pop up says Enter details for this new security". So I enter the info. click to enter. Old pop up shows up , ask to enter symbol or name for this new security. The whole cycle restarts.
If I reenter the info and click to enter , a new pop up says," You already have a security with that name. If you are try to enter a transaction for this security, try Record Transaction from an investment account. Otherwise, enter a different name".
It does not make sense. So I called and talk to Quicken help person he could not figuer it out, even after i shared my screen, and he gave me a Ticket # 10092601 and said someone will call me back. No one did for over two months.
So finally I called them.
Went through the whole thing again without any resolve. The rep. says it is not quicken problem. It is Bank problem. How can that be? I am entering the information into Quicken Software and how does the bank come in?
I would appriciate any help from any body including Quicken.
Thank you reading my concern.
