Freezing Sync Processes

back2jack

the last few days I’ve been unable to sync to the mobile app. The process begins and within minutes I get the message that Quicken is not responding. I eventually end up ending the program via the task manager. This is also happening when I try to update which accounts to sync. Anyone else experiencing this?

This has happened in the past and miraculously things “clear up” and everything is back to normal.

Anyone else having syncing issues?

Quicken Jasmine

Hello @back2jack,

Let’s try a few troubleshooting steps for this issue—these steps should resolve things for you, but if not, please come back and post more about your experience so we can investigate. 

I suggest resetting your cloud data from your Quicken desktop program and see if that may make a difference. However, before doing so, first, verify that the Dataset name and the File name match each other identically by navigating to Edit > Preferences > Quicken ID & Cloud Accounts (see below). It is also recommended to save a backup before proceeding.

If they do not match, please click Edit dataset name and change the Dataset name to match the File name exactly the same (do not copy the file extension: ".QDF"). 

Then, click OK in the preferences window and proceed to save a backup (just in case). From there, please follow the steps below to reset your cloud data.

1. Sign out of your Quicken Mobile/Web app(s)
2. On your desktop program go to Edit
3. Preferences...
4. Mobile & Web
5. 
   
   
6. On the following screen you can leave the preselected option for "No, just reset my Cloud data", type Yes in the entry field to confirm, and click Reset
   
7. Wait for the sync reset to finish
8. Navigate to the Mobile & Web dropdown menu 
9. Select Cloud Sync to resync your data and to make sure no errors occur
10. Wait for it to finish syncing 
11. Sign back in on your Quicken Mobile/Web app(s)

Once that is done, see if the issue still persists.

back2jack

I'll give this a try and keep you posted. Thanks.

back2jack

I followed your instructions and was unsuccessful multiple times trying to sync on multiple occasions. Then for no obvious reason it synced. So, as has happened in the pass, after multiple unsuccessful attempts something mysterious happens and everything suddenly works. A bit frustrating, but back in business. Thanks for your help.

Quicken Jasmine

Hello @back2jack,

Thank you for coming back to update us.

I am happy to hear that the issue has been resolved!