Can't install Quicken update patch - error wtih "wyserver/wys" (edit)

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dukegator317
dukegator317 Member

Error states could not parse the URL "lastname\AppData\Local\Temp////wyserver/wys" it's either malformed or is an unknown protocol. Quicken will not open at all. Spent over an hour with Quicken support; they cannot get it to work. Tried to run as an administrator too. Turned off all microsoft security blocks.

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
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    Hello @dukegator317,

    Have you tried uninstalling/reinstalling Quicken? Please refer to the following support articles for instructions on uninstalling here and reinstalling here.

    However, after you have uninstalled and before you proceed with reinstalling, please open your Windows File Explorer and navigate to This PC > C: Drive > Program Files (x86) and delete the folder titled "Quicken" (doing so does not affect your data files). After you have deleted this folder, go ahead and try reinstalling.

    Let us know how it goes!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • UKR
    UKR SuperUser ✭✭✭✭✭
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    In case of Patch installation error "Server file failed to load … Index and length …"

    please follow instructions here: https://www.quicken.com/support/patch-error-unable-check-updates-server-file-failed-load
    If the error message is about a file named "wyserver.wys", the problem is the Windows User Account name. If your Windows User files are located in a folder named, for example,
    "C:\Users\John Doe\..." (with a blank space between John and Doe)
    you need to create a new Windows User Account with Admin privileges and a name that does not contain a blank space, e.g., "John". Use the new account to install or update Quicken. Afterwards return to using your regular Windows User Account for running Quicken and doing all other work, as usual.

    If the user name is not the cause, try to enable and use the hidden Administrator account.
    See https://www.howtogeek.com/howto/windows-vista/enable-the-hidden-administrator-account-on-windows-vista/ how to do that. Supposed to work in all Windows versions.

    At your next migration to a new Windows version I recommend changing the username to remove the blank space. It appears to be a holdover from old Windows versions using the obsolete "Documents and Settings" folder structure.

  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
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    yes - basic problem with Quicken installer program -

    What is your Windows User Name on this computer - does it have a space…. "John Doe" vs "JohnDoe" ?

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