I am getting CC501 and CC503 errors trying to download from Truist

Question

I have five accounts with Truist. I can download transactions on four of them but my checking account.  I repeated try to enter the user name and password (which is the same for all five accounts, but I keep getting the error messages.

I have validated and repaired but it does not improve the situation.

Help!

Ed a longtime Quicken user (since 2001)

Quicken Anja · Answer

Thank you for following up.

In that case, I suggest you start by trying to troubleshoot the CC-503 error by following the instructions found in this support article.

Should that fail to resolve the issue, then we would advise reaching out to Quicken Support directly for further assistance so our support agents can collect and review your log files as they will likely be required to file an escalation if they see fit which would also be the immediate course of action for the CC-501 error as explained in this support article.

Let us know if you have any additional questions!

efgrandi · Answer

Hello Anja,

Started with CC501, then CC503, and now it is just rotating.

Quicken Anja · Answer

Hello @efgrandi,

Which of the error codes are you currently experiencing? Are you receiving one more consistently than the other?

Check back and let us know!