Error CC-502 using One Step Update on AmeriSave Mortgage

Robaw

Using Windows, Quicken Classic Deluxe, I am receiving the CC-502 message while conducting a One Step Update. This issue began in June of 2023. I have reported the problem and uploaded the files via the "Report a Problem" link in the One Step Update Summary window.

Quicken Anja

Hello @Robaw,

This error is usually caused by maintenance on the bank server used to download transactions. It typically self-resolves after 24 to 48 hours.

However, since you have been experiencing this error since June, we advise that you first follow the instructions found in this support article. Then, as stated at the bottom of the article, if the error still persists after one business day or more, then you will need to contact Quicken Support directly via phone or chat. Our support agents will need to collect and review your log files and will likely need to file for an escalation if they see fit.

Let us know if you have any additional questions! Thank you.

UKR

Just my 2cents' worth …
I would not bother attempting to activate any loan or mortgage accounts for downloading. I would just simply set them up as "offline" (manual) loan accounts with a Scheduled Reminder to record the monthly payment from your checking account.
(Not discussing LOC or HELOC accounts here. They should be set up as offline credit card accounts)

At least in Quicken for Windows, an online-connected loan or mortgage account does NOT have a transaction register. All data shown in the account come from whatever information the bank downloads to you ... if this process works at all.

As a result of being connected, the scheduled payment transaction reminder cannot transfer the amount of principal paid into the (non existent) account register and must use a category, usually something like Loan:Principal, instead. The category name seems to vary with the Loan Type you selected when creating the loan account in Quicken.

Effective with Quicken Windows 2018 and newer
you should be able to deactivate an online-connected loan account and regain full control over your transaction register. And you should also review the Scheduled Reminder (or Memorized Payee List entry) associated with the monthly loan payments to ensure they now transfer Principal to the loan account register and not to a Category.

If you're a Q Mac user, you should be able to do something similar about setting up and maintaining an offline mortgage account together with a correctly calculated Scheduled Transaction Reminder for the monthly payments from your checking account.