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CC-502 error Valley Bank

njsg

Over the last weekend Valley Bank made some change to their system now I can't connect my QUICKEN classic Deluxe R52.28 to the bank accounts. The program fails to connect and wants to know how to send me the verification code . I tell it to text the code but I never get one and it errors out that it can't connect.

Anybody looking at this?

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wtbaileyiii

I am having same issue. I can not access getting cc-502 error. The bank says it is quicken but clearly the only thing that changed was the bank systems. Any help would be appreciated.

William

Quicken Anja

Hello @njsg & @wtbaileyiii,

Error CC-502 is caused by maintenance on the bank server and typically self-resolves after 24-48 hours. If you haven't already, we recommend taking a moment to review and follow this support article.

Hope this helps!

Jp0731

Same issue here. It has been longer than 24-48 hours since the system update on the bank side. They stated their system would back to normal on 10/10

Jp0731

Received a call from Valley Bank saying it may take up to 5 days and should be resolved by Tuesday 10/17

wtbaileyiii

thanks await the 17th!

njsg

Waiting as well

njsg

Anja,

Good information but it would be more helpful if this showed up when the error occurred. Or at least pointed me to this document.

Nor

njsg

SO It's Wednesday and I still can't reconnect to my checking account. Anyone else still have the same problem?

Nor

njsg

Just a little bit more info. When this all started, and I couldn't get in I reset my account. The reset failed and it removed the online service.

Now when I try to reactivate the online service I get asked for my credentials. After entering them I get the pop up the asks how I want the verification code sent. I tell it to use text message. Shortly there after I get the error CC-502 a the message that says the valley Bank Consumer web site is temporarily unavailable.

Jp0731

I sent an email inquiring when this would be resolved and below is the response… Maybe time to look to move accounts to another institution ( not sure why they responded Quickbooks aside for having not clearly reading my email )

Hello,

We received your email regarding QuickBooks Access. We apologize for any inconvenience this may have caused. We are currently working on this issue and do not have an estimate time of resolution. If you have any questions or need further assistance, please contact us at 866-245-4554.

Jp0731

I am guessing that eventually there will be no more use for quicken. With all the institutions not allowing for downloads or sign-in it may be becoming obvious that they prefer you use their online sites.

wtbaileyiii

please provide info if someone is working this problem. If not clearly there is no solution. I am working with quicken but not being able to sign-on limits trouble-sheeting since THE BANK is denying access

Yaakov Kaufman

I am having the same problem. I can logon to Valley's website and export transactions into Quicken but I cannot add Valley to One-step update.

Jp0731

The issue seems to have been resolved. I just added my account and it downloaded as it should.

Yaakov Kaufman

I was also able to add my account on Friday, October 20.