Citizens Bank FDP-101 error (Q Mac)

quickj

Starting this morning I am being asked for verification every time I login but Quicken fails and reports an FDP-101 error. Worked fine yesterday.

Quicken Anja

Hello @quickj,

To start with, I suggest deactivating the account(s) experiencing this error, removing the saved login credentials from the Keychain Access app, and then reactivating the accounts. However, before doing so, I do recommend saving a backup of your data file first (just in case). Then, please check and make sure you do not have any hidden accounts that may be connected to this financial institution.

1. Go to the Accounts menu and choose Hide and Show Accounts
2. Uncheck any accounts with this specific financial institution that are checked as hidden in Lists

After that, please follow the troubleshooting instructions below.

1. Open the account register and navigate to the Settings gear on the bottom-right corner
2. Click on the Downloads tab
3. Click Disconnect Account (if there are more than one account associated with this financial institution, please repeat steps 1 through 3 for each account)
4. Quit Quicken
5. Open Finder and navigate to Applications > Utilities > Keychain Access app
6. On the left panel in the Keychain Access app, select Login and select Passwords at the top
7. Search for the financial institution's name in the top-right search field and delete any entries found showing "Quicken password for [your financial institution username] at [financial institution name] "
8. Quit the Keychain Access app and reopen Quicken
9. Navigate to Accounts > Add Account...
10. Use the search field at the top of the list to find and select your financial institution and click Continue
11. Follow the prompts to sign in using your login credentials associated with the financial institution
12. If the accounts have been found successfully; use the dropdown menus to link each account to the appropriate account in Quicken

Let us know how it goes!

Paul_Testing

I followed your directions and still got the same error:

Please fix the problem.

quickj

I followed your directions and it doesn't work. I still get the error.

quickj

11:15 UPDATE: I spoke with Citizens customer support and they said "This is a known issue and we do have our technicians working on it."

Quicken Anja

Thank you for following up!

This has also been escalated internally here, and is now considered a known issue, though we do not have an ETA on resolution. Please refer to this Community Alert for any and all available updates.

We apologize for any inconvenience in the meantime! Thank you.