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Stock is missing from the linked account

anotherkarenl

I linked computershare employee online (US) to quicken in mac. During the setup, it found my account and there was an amount of the account value. But when I finished linking, the account doesn't show any stock holding or account balance.

Version 7.3.2 (Build 703.50456.100)

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anotherkarenl

Account has balance while adding account.

Account balance is 0 after adding account.

Quicken Kristina

Hello @anotherkarenl,

Due to the nature of this issue, it is recommended that you contact Quicken Support directly for further assistance as they can walk you through troubleshooting steps in real-time and escalate the situation as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that I could not be of more assistance!