FDP-108 with Honda Financial Services (QMAC)

System

This discussion was created from comments split from: Can't Sync with Honda Financial Services any Longer.

LisainIL

Quicken for Mac here… I too am having problems connecting to Honda Financial Services, started just a few days ago. My pop-up said that Honda was saying I needed to change the password. I went to the Honda site directly, noticed their website was not loading properly in Safari any more either, so I switched to Firefox. The Honda site had no pop-up regarding changing my password, but I went ahead and changed it anyway hoping that would take care of the Quicken problem. I went back to Quicken, updated the password there, but still getting an error:

   Error Status: error

     Agg Status: END_USER_ACTION_REQUIRED_AT_FI

     Error Code: FDP-108

       WCC Code: CC-508

         Detail: End user action required at the third party site

           Days: 1

        Snoozed: 0

        created: 2023-10-17 13:50:46 +0000

       modified: 2023-10-18 12:19:46 +0000

       lastSeen: 2023-10-18 12:19:46 +0000

          Count: 3

          fiBID: 

         fiName: Honda Finance American - Owner

       CER GUID: 

     aggChannel: FDP_DEFAULT

"message" : "Honda Finance American - Owner</b> requires a password change. Log in at their web site to update your password. Return to Quicken, Update again, at which time you’ll be asked to reauthorize.",

Details:
Associated Accounts: Honda
Channel: FDP_DEFAULT
Days in error: 1
Details: End user action required at the third party site
Error Code: END_USER_ACTION_REQUIRED_AT_FI (FDP-108)
Error last seen: 2023-10-18 12:19:46 +0000
Number of updates in error: 3
Type: QCS FI Login
WCC Code: CC-508

tk2johnson

Quicken for Mac and I'm having same issues as everyone else.

Quicken Jasmine

Hello All,

Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files, a sanitized data file, and screenshots (if possible) attached in order to contribute to the investigation.

While you will not receive a response through this submission, these reports will help our teams further investigate the issue. The more problem reports we receive, the better.

We apologize for any inconvenience! Thank you.

mkh.finan

I'm also getting the FDP-108 error but with a different message…"Honda Finance America-Owner is denying access to your account. Please visit the Honda Finance America-Owner web site to see what's going on." So apparently this is not the same "you need to change you password" issue that others have seen. I visited the website per the error message and it appears all is well there…password and user ID work fine. I have filed a support problem report, without the sanitized data file as this doesn't appear to have anything to do with data…it's strictly a connectivity issue. I hope this gets resolved soon. In the meantime, I'll wait and keep checking back here to get updates.

Messi84

Yes I am getting the same error as mkh.finan.. This has to be a connection issue with Quicken. There is no information on Honda's website regarding Quicken. Please help.

GLKNY

Also can't connect. No error message, just says there is a new popup on the website that needs to take care of, but there isn't.

DNelz

I also been having this same issue as well with American Honda for the past few weeks…

bpooljr

I have reported the issue. Why has Quicken support not resolved or fixed the issue. Reaching the end of my loan and this is critical for financial planning. Running Quicken for MAC version 7.3.2 (Build 703.50456.100), on MAC OS 13.6

Jon

@bpooljr It's been discussed many times on the forum - Quicken doesn't run their own data aggregation service, they get that data from Intuit who in turn get it from the bank. So a lot of the time these problems are not something Quicken can fix themselves, they have to wait for someone else to fix them instead.

mkh.finan

@Jon. I understand about the data aggregation service, but considering how many Hondas are on the road (a great number of them financed through Honda American Financial, I would guess) and how many Quicken users there are and that Quicken undoubtedly pays Intuit for their service, I would have hoped that Quicken would have taken this issue a little more seriously and put the "heat" on Intuit to get this resolved. I'm not shooting the messenger here, just expressing the frustration that many of us in the community have already expressed in this thread and hoping that this gets fixed sooner rather than later.